Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and physical address
• Appointment requests and scheduling information
• Payment information when you make a payment or request services
• Opt-in records and timestamps for all communication channels, including SMS and email

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer and Patient Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
• Messages submitted through contact forms, scheduling forms, or other website features

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Responding to inquiries and appointment requests
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, scheduling, and customer support
• Sending appointment confirmations, reminders, and important updates when you have opted in
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment confirmations, appointment reminders, scheduling updates, customer support, and important service-related updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business, appointment schedule, and requested services
• Messages will be directly related to services, appointments, scheduling, support, or information you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at painrehabcenter@aol.com
• You may also call us at 217-787-8200 during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, appointment scheduling, and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, website hosting, analytics, forms, and customer support
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are expected to maintain appropriate confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests, court orders, or regulatory requirements

Business Transfers:

• In case of mergers, acquisitions, restructuring, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services needed to deliver messages you have consented to receive.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Secure access controls and authentication mechanisms
• Reasonable protection of sensitive information
• Regular security updates and monitoring
• Employee awareness regarding data protection
• Breach notification procedures in accordance with applicable laws
• Secure backup and data management practices where applicable

Despite these measures, no method of transmission over the Internet or electronic storage is 100 percent secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our website and services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of certain personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails, if applicable
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Contact us with privacy-related questions or concerns

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, scheduling tools, review platforms, social media pages, or embedded third-party services. We are not responsible for the privacy practices of those third-party websites or platforms and encourage you to review their policies.

This Privacy Policy applies only to information collected by Advanced Center for Pain and Rehab, S.C. through our website and direct communication channels.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify users by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.